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Career Opportunities

 Goderich sits atop the scenic bluffs overlooking beautiful Lake Huron.  The Town of Goderich, known nationwide as the “Prettiest Town in Canada,” has been named by Chatelaine Magazine as “One of the 10 Best Places to Live in Canada”. 

The Town of Goderich, home to approximately 8,000 residents, is a charming, engaging, and vibrant community.  The Town boasts an outstanding waterfront with three recreational beaches, a boardwalk that stretches 1.5 kms along the waterfront, famous sunsets from a variety of vistas, Port of Goderich commerce and a $20 million harbour expansion project by the Town (2018-2020), creating 5 new acres of land, municipally owned/operated Sky Harbour Airport, lush green space and breathtaking floral arrangements in our historic Downtown Core and various parks, a unique octagonal ring road  referred to as “The Square” in our Downtown Core, exceptional community events and seasonal markets on the “The Square” and the “Promenade Around the Square”, a performance stage in the heart of the Court House Park, thriving tourism and hospitality sector, quality primary health care services at the largest municipally owned healthcare facility in the County as well as the Alexandra Marine & General Hospital, stable and diverse retail, service and manufacturing industries, YMCA recreational programs at the 70,000 sq. ft. Maitland Recreation Centre, a new $3.8 million Bannister Park (2019) consisting of three ball diamonds, a soccer pitch, skateboard park, playground and pavilion, outstanding volunteer service clubs, and a rich heritage community….just to name a few.

Whether you have established roots in Goderich or hope to consider Goderich home one day, welcome to our community!  We’re an hour drive northwest of London, 45 minutes from Stratford and 1 ½ hours west of Kitchener.  To learn more visit www.goderich.ca

 

Due to a retirement, we are seeking a professional and accomplished individual to lead our Operations team.

 

JOB TITLE                  DIRECTOR OF OPERATIONS

 

Department                Operations

 

Reports To                 Chief Administrative Officer

 

Supervises                Chief Building Official

                              Operations Manager

                                             Asset Management, Environmental & GIS Coordinator

                                        Municipal Law Enforcement Officer

                                    Receptionist to Building and Field Operations Departments

                                    Mid-Huron Recycling Centre Staff

                                    Third Party Contractors

 

Review Date                January 2020

 

 

 

Summary of Position

Under the direction of the CAO, the Director of Operations provides supervision, management, leadership, technical expertise and related communications to the Operations Department (roads, water, wastewater, solid waste, recycling centre operations, airport, parks, waterfront, facilities, custodial, municipal law enforcement, fleet maintenance, asset management and the Town’s geographic information systems (GIS) mapping programs) regarding the development and implementation of service levels, policies and long-range departmental strategies, departmental operating and capital budgets, infrastructure needs assessment, and material and equipment acquisition.  The Director of Operations will work with the community, Council, municipal departments and other levels of government to provide better value for the corporation and its constituents.  The Director of Operations will also participate on the Senior Management Team (SMT).

The Town offers a competitive salary of $107,307.20 - $127,745.80 (2019 Rates) for this position, and a comprehensive benefit package.  The Town of Goderich offers a productive team environment for personal growth and success.

 

Application Deadline:  Friday, January 31, 2020

 

Please mail or drop off a cover letter and resume in confidence to the following address or email one PDF document to goderichinfo@goderich.ca.

 

Town of Goderich – Human Resources

57 West Street

GODERICH, Ontario

N7A 2K5

Phone:  519-524-8344

Only those individuals selected for an interview will be contacted. Information is collected solely for the purpose of job selection under the provisions of the Municipal Freedom of Information and Protection of Privacy Act. The Town of Goderich is an equal opportunity employer.

The Town of Goderich is committed to fostering a positive and progressive workforce that is representative of the citizens we serve.  We will provide equitable treatment and accommodation to ensure barrier-free employment.

To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, we will work with you to meet your needs.

 

 



Summary of Position
Under the direction of the CAO, the Director of Operations provides supervision, management, leadership, technical expertise and related communications to the Operations Department (roads, water, wastewater, solid waste, recycling centre operations, airport, parks, waterfront, facilities, custodial, municipal law enforcement, fleet maintenance, asset management and the Town’s geographic information systems (GIS) mapping programs) regarding the development and implementation of service levels, policies and long-range departmental strategies, departmental operating and capital budgets, infrastructure needs assessment, and material and equipment acquisition. The Director of Operations will work with the community, Council, municipal departments and other levels of government to provide better value for the corporation and its constituents. The Director of Operations will also participate on the Senior Management Team (SMT). Functional Responsibilities
❖ Provides overall leadership, direction and vision to staff and contract service providers. Motivates, coaches and guides staff, ensures the appropriate development strategies, plans and training are in place to develop a high performing workforce. Ensures that mechanisms are in place to transfer knowledge of external best practices, and ensures compliance with applicable legislation.
❖ Accountable for the implementation and monitoring of the Department’s strategies, and the day to day delivery of operational and maintenance programs and services in alignment with community needs, organization’s strategic direction and legislative requirements.
❖ Develops a culture of innovation and continuous improvement, and looks for ways to manage assets to reduce future liabilities.
❖ Prepare the Department’s annual business plan and budget (operating and capital), asset management process and participate in the review and approval of the budgeting process with Council.
❖ Monitor the Department’s overall performance (municipal roads, harbour/shoreline, water, wastewater, third party solid waste collection and disposal contract, third party household garbage contract, recycling centre, airport, parks, waterfront, facilities, custodial, municipal law enforcement, fleet maintenance, asset management and geographic information systems mapping) against the business plan and budgets; prepare and submit quarterly periodic performance reports to the CAO, ensuring optimum utilization of available financial resources, and initiates corrective action as necessary.
❖ Establishment of technical specification/standards for contracted services; monitoring of contractor/supplier performance against contract terms and conditions with initiation of corrective action as required. Development and implementation of a preventative (life cycle) maintenance property for the Municipality’s infrastructure.
❖ Procurement for major projects, purchase of equipment and services that have been approved in the Municipality’s operating and long-term capital budgets, including the management of internal procurement processes (procurement document development, bidder information sessions, response to bidder questions, proponent evaluations, negotiations with preferred proponents). Also responsible for the management of external advisors for major procurement.
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❖ Assists with the inspection of capital road construction projects to ensure that acceptable standards of quality and efficiency are being met.
❖ Regularly visits work sites.
❖ Participates in a variety of internal and external meetings to communicate information and resolve any issues (SMT, Department Heads, Operations Department staff, Collective Bargaining Unit, Engineers, Architects, Planners, Environmental, Legal, Contracted Services and Contractors).
❖ Ensures compliance with all relevant legislation, regulations, policies and procedures and submission of annual reports.
❖ Participates as a member of the Corporation’s Senior Management Team; act as a project leader (when assigned) on corporate-wide improvement project(s). Participate as a member of the Corporation’s Emergency Management Program Committee in a designated role through the Emergency Control Group.
❖ Oversee the administration of the Corporate GIS and Asset Management programs.
❖ Ensures compliance with the Occupational Health and Safety Act.
❖ Assists with Corporate Economic Development initiatives including meeting with prospective developers and sale of municipal land.
❖ Prepares communications to inform Council, staff and the public of repairs and maintenance work.
❖ Ensures the safety, maintenance and management of all equipment, vehicles and material resources utilized in the provision of services to the municipality.
❖ Champions the corporate mission, values and strategic plan departmentally, among colleagues and corporately.
❖ Evaluates the effectiveness and cost efficiency of services and prepares written reports/recommendations for the SMT and Council.
❖ Attends Council, Committee/Board, community and other public meetings, as required. Makes presentations and provides advice and guidance on issues and strategies.
❖ Notifying the CAO when routine maintenance and repair problems cannot be corrected by Standard Operating Procedures, especially those that requires system/infrastructure shutdown.
❖ Performs other related duties as assigned by the CAO, Goderich Town Council or as requested by Committees. Policy/Procedure
❖ Accessing and taking advantage of available provincial and federal grants, subsidies and other sources of funding available (i.e. developers' agreements, cost recovery for work performed, etc.) through a variety of ministries or agencies.
❖ Develops, recommends and implements systems, practices, and procedures that statutory requirements are met and quality standards achieved.
❖ Providing advice to CAO on the state of the Town’s environmental, infrastructure and general operations to meet the municipality’s servicing obligations and objectives.
❖ Keeps abreast of all technology, systems and methodologies necessary to ensure maximum services to the municipality and ensures that all subordinate staff are informed of new processes and procedures as required.
❖ Develop, recommend and implement new or revised policies for the Department to ensure effective functioning.
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❖ Ensures that cost effective service delivery programs are in place that meet the legislative requirements for maintenance of the assets and encourages innovation and best practice approaches to provide service value.
❖ Ensures the appropriate systems are in place to manage risk and enforcement of safety procedures and standards.
❖ Creates and maintains a customer-friendly atmosphere and sets high expectations of staff to deliver superior customer satisfaction. Manages overall performance according to key performance indicators and seeks and implements operational efficiencies that enhance overall service delivery and customer service. Strategic Management
❖ Develops a culture of innovation and continuous improvement. Network with other communities, associations, industry leaders to share best practices and undertake a strong and coordinated leadership role in local, provincial, and national issues of concern to the department and ensure the industry knowledge and best practices are applied to the local services.
❖ Directs, coaches and motivates a team of municipal staff to manage the day-to-day operations of the municipality and deliver programs and services to residents in a manner that meets standards set by Council.
❖ In conjunction with the Environmental Action Committee, develop and implement an annual business plan for the department and the major service areas, through working closely with senior staff, frontline staff, members of Council and other key stakeholders (engineers, architects, etc.) Ensures that the annual department business plan and budget aligns with the overall corporate strategic plan.
❖ Provides leadership, guidance and mentoring to staff in a manner that creates an environment for high staff morale and productivity.
❖ Works closely with the Chief Administrative Officer to foster a positive working environment, promote effective communications, resolve problems and issues, and develop and implement strategies and policies to ensure consistent, fair treatment of all staff; and to attract and retain qualified employees.
❖ Participates in the provision of effective strategic human resources planning, employee engagement, performance management and development.
❖ Recruit, hire, supervise and provide direction to the staff assigned.
❖ Works closely with other department heads to ensure a high level of communication and coordination between departments on policy and operational issues. Education and Qualifications
❖ Degree or diploma in Civil Engineering; Certified Engineering Technologist or equivalent; or an equivalent combination of education, training and experience.
❖ Minimum five years’ related municipal experience with three (3) years’ progressive experience in management and supervision, roads/public works and environmental services areas.
❖ Certified Road Supervisor (Level CRS-I) would be considered an asset.
❖ Possess a valid Driver’s Licence in good standing.
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Knowledge and Skills
❖ Extensive knowledge of airports, roads, environmental services, municipal asset management planning, water/wastewater, parks, waterfront, law enforcement, and waste disposal principles and practices, Occupational Health and Safety Act, other applicable Acts, Regulations, Standards and processes, contract administration, provincial grant processes, local government functions/responsibilities, land and subdivision development, and employee relations principles and practices.
❖ Extensive knowledge of the municipal budgeting and financial practices and processes from initial development of specifications to monitoring and variance reporting functions.
❖ A commitment to continuing education in order to further the incumbent’s knowledge and remain current in one’s area of expertise.
❖ Strong interpersonal, communication (written and oral), analytical, research, problem-solving, presentation, strategic planning, organizational, project/time/records management, staff leadership, supervisory, conflict resolution and management skills.
❖ Thorough literacy utilizing word-processing, spreadsheet, presentation and database software, related operations applications, the internet and social media.
❖ Political astuteness, tactfulness, with a thorough working knowledge of municipal government, legislation/regulations/standards (OHSA) and contemporary management practices.
❖ Ability to demonstrate tact and discretion in handling matters of a confidential or politically sensitive nature.
❖ Ability to think and act strategically and appropriately in a political and community service environment; to build strong and enthusiastic staff teams and external alliances/partnerships; to align departmental programs/services with corporate goals/objectives; and to champion and foster a positive, productive, and health/safe work environment that is committed to service excellence.
❖ Superior customer service skills with a high level of attention to detail.
❖ Experience supervising in a unionized environment would be an asset.
❖ Ability to establish and assign priorities, work programs and tasks for Department staff and purchased professional services and ensure that the tasks are completed in a timely and efficient manner, to meet Council’s established service levels and deadlines. Personal Contacts
Communicates with internal and external individuals.
❖ Internally, this includes:
➢ CAO, Department Managers, municipal employees, and members of Council
❖ Externally, this includes:
➢ The general public, neighbouring municipalities, consultants, contractors, provincial and federal agencies, and non-governmental organizations (NGO) (i.e. local service clubs, etc.)
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Health and Safety
Responsible, as a Supervisor, for health and safety under the Occupational Health and Safety Act (OHSA). This includes, but is not limited to:
❖ Ensuring employees are properly trained in the Town’s comprehensive Health & Safety Program. They understand their responsibilities, use of equipment, and are aware of the potential dangers on the job and how to deal with them. Working Conditions
Work occurs in an office environment with a high degree of public contact. This position requires long periods of sitting, as well as consistent visual and mental concentration on computer screen(s). Hours of work are scheduled within the core operating hours of 8 AM – 4 PM, Monday through Friday. Occasional overtime may be required to deal with peak periods, Council or evening meetings, deadlines imposed by legislation, by CAO or Council direction. Work involves exposure to disruptions, difficult situations and/or conflict that must be handled diplomatically and without compromising the Town of Goderich’s corporate policies.
NOTE TO READER: This job description is intended to relay information that describes the general responsibilities, tasks and processes involved in performing the duties of this job. It is not intended to be a comprehensive list of tasks or a detailed step-by-step job manual. The information provided will indicate the general skills, effort, responsibility, and working conditions expected in the role.

 

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Goderich Town Hall: 57 West Street, Goderich, ON N7A 2K5, Phone: 519-524-8344, Email: townhall@goderich.ca
Tourism Goderich: Phone: 519-524-6600, Toll-Free: 1-800-280-7637, Email: tourism@goderich.ca

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